Get Help fromReal Shipping Experts
No bots, no wait times, no hassle. Just friendly humans who actually know shipping and want to help you succeed.
We're Here When You Need Us
14 hours of coverage daily across all major time zones. No matter where you are, we've got you covered.
Pacific Time (PT)
7 am — 9 pm
UTC-8
Mountain Time (MT)
8 am — 10 pm
UTC-7
Central Time (CT)
9 am — 11 pm
UTC-6
Eastern Time (ET)
10 am — Midnight
UTC-5
Phone Support
Coming soon for premium users
Built by Shippers,For Shippers
To be honest, we built AlienShipper for ourselves. We just wanted a simple way to access the cheapest shipping rates for our own business. But as more people started using our software, we realized that EVERYONE wants cheap, reliable shipping.
We think shipping should be fun & free to get the cheapest rates available. That's why our software is simple to use, and it's why we don't charge any fees or add any markup. AlienShipper is free forever—no hidden costs or fine print.
We learned about shipping the hard way, and we don't want anyone to make the same mistakes we made. That's why our team is happy to give you advice, whether or not you decide to use our software.
"Best shipping support I've ever experienced!"
- Happy Customer
Why Our Support is Different
We've redefined what customer support should be in the shipping industry
Real Humans, Real Help
No bots, no automated responses. Just friendly experts who actually understand shipping and want to help you succeed.
Lightning Fast Response
We respond faster than most platforms. Most support requests are answered within minutes during business hours.
We Actually Care
Your success is our mission. We'll go above and beyond to make sure your packages reach their destination safely.
Support Questions & Answers
Quick answers to common support questions
What are your support hours?
We provide support 14 hours a day across all time zones: 7am-9pm PT, 8am-10pm MT, 9am-11pm CT, 10am-Midnight ET, every day of the year except major holidays.
How quickly do you respond?
Most live chat messages are answered within 2-5 minutes during business hours. Email responses typically come within 1-2 hours during business hours.
Do you charge for support?
Never! All our support is completely free, whether you're on our free plan or a paid plan. We believe great support should be accessible to everyone.